At 3M, we focus on people and their development

Here at 3M, I am a Team Manager in Digital Marketing, which is one of the teams within the Customer Operations area. I joined the team back in 2019 and I noticed straight from the very start of my work that this is a company where people are really important. As a result, we find ourselves working in a very friendly working environment. At 3M, I appreciate the diversity, as well as the innovative approach and technology we use for our daily work in CO.

 My role in Customer Operations

Prior to joining the Customer Operations team, I used to work in the marketing areas at other companies, where I handled both traditional and digital marketing.

Here at 3M, I am responsible for the Digital Marketing team (within Customer Operations), which is dedicated to a variety of matters such as creating and managing 3M website projects, creating automated marketing campaigns in the EMEA region, e-commerce syndication, creating digital product catalogs, as well as ensuring the accuracy of product data, which is made available on 3M websites.

Interestingly, within the Digital Marketing area, we have implemented a work system based on an Agile approach – in my personal opinion, this is a truly great value for our organization, because agile remains a non-standard in the marketing area.

Furthermore, I am currently involved in running a pilot for a new team that will ultimately be the first line of contact for customers.

A well-organized work environment

Organizing the work environment is just another strong point of 3M. What do I mean by that? We operate according to clearly defined ISO standards, which organize our processes, procedures and, consequently, our work. We operate on the basis of Lean Management and provide added value through Six Sigma projects.

This is essential in such a complex organization, especially in a department such as Customer Operations – the multitude of processes and tasks drives us to continuously improve the system of our daily operations. Personally, this bears another value that is essential for me – we have a real impact on the company we work for, which is certainly one of the most significant core features of 3M.

Support and personal growth

At 3M, we focus on the personal development of our employees, due to which the management supports everyone in improving their competencies right from the very start. Willingness, commitment and openness to development are enough.

What’s unique in Customer Operations is the fact that cross-disciplinary departments – specialists from various fields – meet within one structure. This allows us to exchange knowledge, inspire and motivate each other to develop. In my team, you can spread your wings in terms of “agile” digital marketing project skills, as well as delve into different areas of digital marketing, including automated marketing, 3m.com websites, product information management, e-channel syndication and you can gain experience on how marketing processes work in a global organization. In addition to that, everyone learns project management, continuous process improvement, as well as improving language skills and soft skills – confidence, openness and communication skills.

Join us and become a 3Mer

Our onboarding plan helps you familiarize yourself with the organization, with operations, and systems. Right from the very start, everyone receives support and a real chance to get to know the company.

In Customer Operations, within the Digital Marketing team, a person who is open to being in an international environment and is prepared for changes will do best. It is also important to have an attitude for teamwork and a joint strive for success. The key factor will of course be a passion for any area of digital marketing, and analytical skills. Due to the fact that we work in an international environment, knowledge of English will also be sought.

Here at 3M, we are open to the uniqueness of others. If you feel that it’s time for another professional challenge, you are open-minded and committed, and on top of it all you have great communication skills and knowledge of foreign languages – apply for a position at 3M, Customer Operations and join our team of 3Mers!

Here at 3M, I Uncovered my Strengths

Customer Operations is an international environment where people who are constantly seeking new solutions, value their own development, and like to be in friendly environments will find a perfect fit. Here, I get a lot of inspiration from my coworkers, who are always willing to help and share their perspective on things. And it all started with data analysis…

My Journey at 3M

Prior to working in Lean Six Sigma, I had developed in the Customer Operations department. At the very beginning, I was an analyst, and later on I pursued a leadership path by managing teams and projects. 3M is a company that is very open to new ideas and improvements. Do you have an idea for your self-development? The company will fully support you with it, because we define our culture as employee-centric. Due to such culture, my development path gained more clarity, I got to know my strengths, and was able to enhance them as well.

There are honestly so many areas that can be explored, it all depends on our vision of ourselves and our natural predispositions. There are 3Mers who excel in project management – improving processes and procedures. Others, on the other hand, are team players and are constantly learning to get better and better in teamworking. There are also those who feel most comfortable with data and are honing their analytical skills. There are evidently plenty of development areas here – there is basically something for everyone!

The Individual is what Matters to the Team

Setting an example in organizations comes all the way from the top – Here, management is always open to the needs of employees, willingly and attentively listens to feedback, and strives to continuously improve how the company operates. Such approach builds a culture where everyone is kind to each other, resulting in a positive attitude and mutual support in the company.

The individual approach to the employee also contains a number of other advantages. At 3M, we have the possibility to set quite a flexible work model, which will certainly be appreciated by many people, especially those who combine their professional life with studies – I personally benefited from this solution myself, a few years back.

We are one harmonious team, and maintaining team spirit requires a proper approach to the flow of communication – we want everyone to be a part of company life and to know what is going on within. That’s why internal communication is one of the key areas that we are constantly developing and improving.

Cultural Diversity

One of the major benefits of working at 3M is the opportunity to experience other cultures – both inside and outside the company. We have a lot of expats working here with us, and we also have daily contact with clients from different parts of the world. As a result, we are able to get to know on a deeper level these different cultures, customs and very interesting people. Moreover, as employees, we also have the opportunity to travel abroad to other 3M branches – thanks to these trips, we are able to experience a sense of cultural diversity while working on-site in many fascinating places.

We are Looking for Ambassadors of Change

In the Customer Operations department, we are in need of people who are flexible, creative, and open to diversity – people who can be described as ambassadors of change. When it comes to skills – knowledge of foreign languages and fluency in Microsoft Office tools are most essential. When it comes to the recruitment process, it is worth to find out as much as possible about the company and the department to which we apply prior to the interview. During the interview, the most important thing is simply to be yourself. If you have a proactive attitude, apply for Customer Operations – together, we will find an area of development that will enable you to uncover your greatest strengths, as well as feel joy and satisfaction following each day of work.

We Focus on Talent Development at 3M

Here at 3M, I work in the team responsible for handling electronic customer orders. However, my job is defined primarily by the role of Team Coordinator, meaning that I am responsible for the people in my team. Together, we set priorities and divide tasks, while I monitor their work and make sure that the goals we set are achieved on time. I really appreciate working with people, that’s why I believe that I have really found myself in this role.

Growth and my Career Path

Prior to joining 3M, I had been gaining experience within another Shared Service Center, in an international corporation from the financial industry. After a few years, I decided to take part in the recruitment process for 3M GSC and this is how I ended up in the PHIM (Phase in Maintenance) team, where I took the position of a process analyst, where I dealt mainly with processes implemented in SAP. Later on, in 2019, I moved to the EPOP team, where I also held the position of analyst. However, from the very beginning, I knew that I would like to develop myself on a path of leadership – that’s why it was six months later that I took part in a recruitment and have been chosen for the position of Team Coordinator.

In the meantime, I was able to develop in other areas as well – I have already divided my working time into the role of an analyst, as well as a member of the internal CSR department since 2017. Moreover, it was only a year later that I became a leader of this area in 3M GSC. I truly consider this a valuable experience that undoubtedly influenced my development and sense of self-realization.

The Benefits of Working at 3M

In my work at 3M I value the very extensive training system. It is built on our internal database of numerous external and internal training sessions which each of us is able to use to develop our competencies. In addition, working in a diverse business environment is also a huge advantage of working at 3M. I have daily contact with people from different countries, thanks to which I can learn and get to know a variety of diverse cultures. It’s both surprising and fascinating – we speak the same language, but we have different attitudes and working styles, something that is amazing to experience every day!

Talent Development

Within 3M, we all work as a team with a common goal. We identify with the company and are driven by team spirit, yet we maintain our unique talents at the same time. In addition to that, it’s the leader’s job to quickly identify the strengths of his or her employees and create platforms for development tasks – this is an important aspect for us all here at 3M. Each one of us can also expect and rely on regular feedback and a transparent appraisal system, which greatly facilitates the improvement of competencies and skills.

Join the 3Mers Team

If you feel that it is time for you to start a new stage in your professional life, you speak English fluently, and you are open to work in an international organization – apply for a position in Customer Operations. This is a cross-disciplinary department where you can be certain of finding a development area for yourself, and where we will help you define and improve your strongest points. Here at 3M, we are open to diversity and value commitment above all else. If our values speak to you, join the 3Mers team!

3M Is Work Comfort and Continuous Development

Integration, family values and balance – this is how I could summarize my first impressions of working at 3M. It is a company for which employees are of utmost importance. Each of us is able to develop by working in an international business environment while cooperating and networking with inspiring people.

3M and my Career Path

My role at the company is Electronic Data Interchange Analyst – I analyze and monitor orders that come into our system. On the other hand, I am also responsible for finding and defining errors that occur during order entry into the system. Here at 3M, I get used to improving my analytical thinking and ability to make proper diagnoses and solve problems, which makes it a very satisfying job for me.

Prior to that, still within 3M, I worked in the Hire to Retire (HTR) department, where I dealt with matters related to human resources and recruitment. Today I combine my experience from both IT and HR, thanks to which I am able to see everything in a slightly broader context. Such clarity is essential and very helpful in my day-to-day work.

Comfort and a Sense of Empowerment

When I think about the few years that I have spent at 3M up to now, I can’t help but think of it as a work environment that has given me great mental comfort. Such solace naturally stems from many factors such as job stability. However, in my mind, it’s a more complex matter. One important component of this comfort is the fact that I have the opportunity to develop and constantly improve my skills and competencies. I feel like I’m not standing still, and that’s very important to me. Besides, 3M also fosters family values, which holds just as much importance to me as well.

Efficient internal communication is also a big plus – it’s a very important area in the organization, which we constantly improve. It gives me the certainty that I participate in the life of the company, making me feel that I am a part of a larger, diverse team that we all create together. Moreover, as employees, we have a great influence on the culture in our organization – feedback from employees is important for their superiors, and our ideas are very often implemented.

Growth within Customer Operations

CO is a very large department in which everyone is able to find a development area for themselves. From my perspective, I can say that among the skills one can develop within CO include are analytical skills, as well as the ability to select suitable solutions to specific problems. Apart from that, everyone can improve their knowledge of various tools and systems, automation solutions, and of course, language competencies.

Who will be the best fit in here? I think everyone can give Customer Operations a try – a comprehensive onboarding program and training will allow anyone to gain the knowledge they need to do their job effectively. All you really need is openness, knowledge of English, as well as a proactive attitude.

If you feel that it is time for a change in your professional life and in case you have something in mind in regards to your development – apply to CO and join our team – shift your perspective and create your own story at here at 3M!

We Inspire One Another

Customer Operations here at 3M truly represents an extraordinary work environment. Each employee has the opportunity to grow in their individually chosen career paths in order for them to be able to improve and develop their strengths, which makes this department a cohesive and diverse team where we constantly inspire each other.

My 3M Career

I have been working here at 3M for 5 years now. Practically, I have been associated with the HR area since the beginning. Currently, I work as People Relations Partner and support the company in the field of team management consulting where I am responsible for supporting the organization in terms of talent management, diversity and inclusion, engagement, as well as building relationships and respect for the workplace and co-workers, among other matters. I personally enjoy interacting with people and my role in the organization allows me to do just that and to derive joy and satisfaction from my daily work.

Innovation & Engagement

A key aspect of working at 3M is the people who create the extraordinary atmosphere of our company. Although it may seem as an obvious statement, it is an fundamental basis and a key factor in building a friendly and effective organization.

The innovation of our actions results from the involvement of our employees who perform tasks not only related to their positions, but often independently look for opportunities and proccesses to optimize or improve as well. That is why 3M is best suited for those who have a proactive attitude and are eager to share their ideas and take the initiative.

An Unusual Department

Within the Customer Operations deparrment, working with people is essential, including both co-workers and customers. On the other hand, analytical and language skills are also very important. The opportunities for development in CO are very broad but at the same time tailored – career paths are planned both on a vertical and horizontal axes, depending on the predispositions of a given individual.

3M is made up of people who are extremely open and friendly, and such friendliness is what we are looking for in those that may be joining us. We are an international team that focuses on commitment, as well as on active participation in the life of the company

Our Culture

Personally, one of the most valuable aspects of working here at 3M is the possibilities of continuous learning – I am surrounded by people who inspire me daily with their experience and are willing to network. 3Mers always make sure to share their insights and approaches to improving different areas of work. Together, we broaden our horizons and continually change the company for the better. We value commitment, creativity and an open attitude, which build our work culture and set the tone for relationships between the employees and the clients.

If you speak English, are committed, as well as open to learning and working in a diverse team – I strongly believe that a job in Customer Operations here at 3M GSC is just the thing for you. Apply and join a magnificent team of 3Mers.

At 3M, I am right where I am supposed to be

I have been working at 3M for nearly five years now. Currently as Team Manager in the Customer Operations department, I am developing in the area where I feel proud, confident, and strong. Most of all, this is a place where I have the pleasure of working with people that share a sense of sincerity, humor, and a desire for constant improvement.

I build processes and assemble teams

My day-to-day work falls under the umbrella of Customer Services – a smaller division within the Customer Operations department. As a Team Manager, I am responsible for building the structure of the organization which supports all operations and processes related to orders and customer service. I am also responsible for establishing a background for seamless order processing in our system. Furthermore, I also assemble high-performing, self-organizing teams which subsequently support further processes within Customer Services.

My path of development at 3M

I first began my career in order management and customer communication in a manufacturing company, eventually supporting the entire supply chain. Thanks to my extensive experience with SAP, I started my career at 3M as an IT SAP Specialist, which proved to be quite convenient for me. However, as time went by I started to miss the direct contact with people and customers I previously had. Consequently, when 3M GSC needed to create an EDI (Electronic Data Interchange) team in the Customer Service area, I knew it was the right opportunity for me. I had a useful business background and I was passionate about excelling in management as well, which meant only one thing: This was the perfect place for me!

Focus on customer needs

Customer Services within Customer Operations are primarily concerned with supporting processes directly related to customers – processes that enable effective sales of 3M products. By working here, you are able to acquire a very in-depth and comprehensive knowledge of B2B customer service and business analytics. You will also gain excellent awareness of business flows, learn customer focus, as well as develop sales service skills.

3M is a large organization that provides assistance in developing the competencies needed to work effectively in any given department. We are able to consistently improve our skills in the areas we work in. All it takes is self-awareness, as well as notion and idea for your own development.

Seekers of answers

People with experience in back office order processing, finance and customer service will be the most suitable in Customer Operations. Knowledge of European languages is also essential. Apart from that, we want the new hire to be eager to learn, as well as be open to new challenges, because that is who we are – 3Mers are not afraid to ask questions and seek the answers for them.

Curiosity drives growth

3M is an international working environment, thanks to which I am provided with the opportunity to be in constant contact with people from numerous different cultures. Such experience is extremely valuable to me – constant cooperation with such a variety of diverse individuals and personalities satisfies my need to get to know the world and its people.

If you are open to new challenges, speak foreign languages, and possess great communication skills – you will definitely find your fit in our Customer Operations team.

Apply and join the 3Mers team.

The Greatest Value of Working at 3M is the People

Prior to joining 3M, I had heard a lot of positive feedback – at the time I was working for another international company. When the Wroclaw branch was launched, I knew that I would like to start the next stage of my career there. Now that I have already been working at 3M GSC for a year, I can say that I still hear very similar opinions – people know our brand, company and products, and 3M has a lot of prestige in the Wroclaw market.

I am currently managing a team in the Customer Operations department, a large and rapidly growing department at 3M GSC where everyone can spread their wings – all you need is openness, commitment and a proactive attitude.

3Mers’ Greatest Strength

The company has developed a friendly corporate culture and maintains a very positive atmosphere – people are happy, everyone can feel heard and be treated fairly. One of the things I like most about my job is the opportunity to work with people. Every day starts with a team meeting, and throughout the day we are given even more opportunities to network and do things together.

In the beginning of my career at 3M, I led a team in Customer Operations that directly supported the United States. I use that experience 100 percent now – there are two other teams within CO under my supervision. I am fortunate that I have always had, and still have, the opportunity to work with people that I simply really like, which are friendly, open and positive. What is important is that people at 3M do not lack the willingness and openness to change the company’s reality. Moreover, a great advantage of working at 3M is also the diversity – there is no place for any kind of discrimination.

Organization of Work at 3M

Prior to joining the team at the company, I had heard many good things about the company. Today, I can say that all the opinions I encountered then were true. I appreciate 3M for its technological advancement and work organization. I can maintain my work-life balance with ease – I can effortlessly separate the time I devote to work from the time I devote to my family and private life. I don’t experience stress, which is quite common in a corporate environment.

What else is worth mentioning? Our quality management system. We are an ISO 9001:2015 certified entity, which means that all processes are properly “laid out” and all procedures are understood. As long as time is monitored, every task can be completed smoothly.

Importantly, process improvement is important for all of us. That is why every day, as part of lean six sigma, we make some changes that allow us to continuously improve procedures. This is a very important part of our work and our common goal as it makes everything less complicated and even more functional.

Openness and Multiculturalism – An International Environment

Working with the English language is my everyday life. And without a shadow of a doubt I can say that this is also a very strong point of working at 3M for me. On the one hand I have the opportunity to constantly develop my language skills, on the other hand I have the pleasure to work with people from different parts and cultures of the world. We discuss business topics, talk about updates and plans on a European scale, or about changes from our customers’ perspective. It’s a really fascinating experience!

Development in Customer Operations

Working in Customer Operations is all about diversity. We have many teams in our department and everyone is able to find something for themselves. You can learn a lot, because we work both with systems that are also in use in other companies, as well as some that are only operational here – this is another area for development.

The most suitable person in my department will be someone with an analytical mind who can see connections between relevant facts. Lack of experience in working with systems is not a problem – proper training solves it and of course we provide it.

There are plenty of opportunities in Customer Operations for all those who want to grow. All you need is a proactive attitude and a willingness to get involve. Should a candidate happen to have an idea for themselves, we will provide opportunities for them to make it happen. We also cannot overlook soft skills and the ability to present one’ s self or transfer knowledge. We emphasize on know-how transfer and involve people in training others.

If you are aware of your plans and career goals, speak English, and are open to learning and working in a diverse team – a job in Customer Operations at 3M GSC is just the thing for you.

3M is about Limitless Opportunities for Growth

I have been working at 3M for over four years now. I am currently a Senior Team Leader in the Customer Operations team, although I started my career at 3M in an operations role. A lot has changed since then! As an organization we are gaining more and more experience in direct contact with customers and I have to say that I am very happy with how our center is growing. We are learning to be even more open and flexible, which I personally value very much. Moreover, thanks to working with people in an international environment, we have the opportunity to improve our language skills every day as well.

My own career path

One of the perks of working at 3M is being able to fully control and direct your own career path. Each one of us has their own goals to strive for, yet we also share mutual team goals. It’s us, the employees, who create our own development paths within the company – with the full support of managers and supervisors, of course. What I like about 3M is that when it comes to improving soft and hard skills, you can count on the support of the management, which is able to advise you and show you the right direction in terms of training. Everyone can feel cared for in this respect – regardless of their seniority in the company.

Boosting the power of Customer Operations

At 3M GSC, we feature at least three paths for development. One can develop towards being an expert in a chosen process – this is a path focused on developing technical skills. Another path consists of development towards becoming a future team coordinator or manager – here we put most emphasis on developing soft skills to support other employees in the team you are supposed to lead. The third path is the development towards managing your own project – everyone can submit their ideas for developing a new area or a specific innovation. This is a major strength of our company because as employees we can feel heard and sense that we have a real impact on development within 3M.

Commitment and influence for change within the company

What I value most in the people I work with is their attitude for change and development. As a Senior Team Leader, I try to create a mindset of improvement in people, and thanks to that they return the favour with their engagement. Innovation is a vital part of working at 3M, and we all understand that. We have common goals in this area, to which we aspire. The company encourages ideas and is open to suggestions for improving processes and procedures. This makes me feel that we all have a real influence on change.

Beginning a 3M adventure in Customer Operations

I have been recruiting for the Costumer Operations team for over 2 years now. It gives me the opportunity to encounter new perspectives, different people and distinct characters. In the forthcoming recruitment process, soft skills will be most important to me, especially openness and the ability to establish interpersonal relationships with a positive attitude. Knowledge of foreign languages – English and an additional European language at B2 level – will also be crucial.

The new team will have the opportunity to witness the development of our area, and what’s more – they will have the chance to co-create it, thanks to which they will gain new knowledge and meet people from all over Europe in a fairly short time.

Each new 3M employee will certainly make use of their experience from previous jobs and significantly develop it within the Customer Operations structure. People with experience in transit can also join us, but it is not a mandatory condition – a lot depends on the attitude and willingness to act.

People with less professional experience will also find their place at 3M. All you need is openness, communication skills, commitment, and knowledge of foreign languages. Thanks to these qualities everyone will be able to spread their wings in Customer Operations!

3M is Diversity, Networking, and Dynamic Growth

Here at 3M, I am responsible for leading the Customer Operations department, which supports all customer services. My team consists of nearly 300 people, divided into four areas: customer support, digital marketing, marketing process support, and sales process support. Here, I have the great pleasure to work every day with people who share openness, a positive attitude, and the willingness to learn.

The Beginning of My Adventure with 3M

Back in 2015, when I had first joined 3M GSC, our company was still a startup. My career started within one of the first groups to open a center. At that time, I was working as a Master Data manager, and my task consisted of building a team with which we were to go through the SAP implementation in 3M’s European structures together.

A year later, I was approached to lead a new pilot team – our goal was to test the central model for the department that handles operations for customers and to verify the benefits for the company.

We have been successively expanding our portfolio of processes and projects since 2016, while the Customer Operations department has also been growing very rapidly, making this an area that, in itself, provides many opportunities to expand competences and acquire new skills.

Customer Operations in Depth

Working in Customers Operations consists of handling processes related to the broadly understood customer service. We are divided into four smaller teams, which are responsible for particular areas: digital marketing, customer service, marketing process support and sales process support.

The Digital Marketing department deals mainly with creating advertising campaigns, as well as designing and supporting websites. Whereas, the Customer Service department supports customers in handling their orders in our system. On the other hand, the Sales Operations team is primarily responsible for managing and developing customer databases, while the Marketing Operations team is responsible for price management in the EMEA region.

Customer Operations is composed of a team of great specialists, willing to network and share their knowledge, All the more reason why working with them brings me genuine pleasure.

The Benefits of Working at 3M

One of the most important advantages of working here at 3M is definitely the high dynamism. The company is a meeting place for people from different cultures, who also have different experiences and outlooks on the world and differ in many ways, enabling each one of to bring something unique to the organization. Here at 3M, we share our experiences and broaden our horizons together every day.

Furthermore, Customer Operations is quite a complex department – with a large number of processes and areas of activity. However, that makes is a diverse, constantly evolving work environment that I really appreciate.

Another significant advantage of working at 3M is the possibility to work in an international environment – I have the possibility improve my language skills and exchange knowledge with people from different parts of the world every day.

Something that I also appreciate in my work is the fact that we, as employees, have a real impact on everything that happens in the company. Each of us can propose ideas and innovations that the company listens to and analyzes. On top of that, our ideas are actually very often implemented.

3Mers’ Development

Working in the cross-functional environment that 3M provides enables us to acquire many soft skills. We learn how business works on a daily basis by developing a strong design and cross-disciplinary competences. Moreover, we also invest heavily in forward-thinking roles of the future, such as innovations in digital marketing.

Language skills are also a crucial competence that we are able to improve. Those who want to develop in this direction can take courses and then use the skills they have acquired in their daily work with customers. This is an essential part of our work.

The Potential of Working at 3M

People who are not afraid of challenges and like to have a say in how their work is done will find a place and thrive at 3M. It is always good to have an open mind and not be afraid to ask questions. People who like working in a large team will also find their place within 3M.

The implementation stage is very important – we are a complex and comprehensive organization, which is why we first introduce a new employee to a smaller area of his/her daily work, and then follow up by broadening his/her knowledge and awareness of the whole company.

3M GSC is a bright place for any kind of talent, and Customer Operations is a department where every individual will be able to find room for growth. The key to success will be your openness, as well as your willingness to learn and expand your horizons and language skills. If you see yourself in those features and consider them your strong points, it is time for you to start your adventure with our Customer Operations team at 3M.