3M GSC Poland in Wrocław

We are Global Service Center Poland and we provide services and solutions for making 3M’s business units even more operative and effective. We started our operations in 2015, when 3M made a strategic decision of choosing Wrocław, Poland as the location for the first ever 3M’s Global Service Center.

Wroclaw center
Wroclaw
Bridge
River
Castle

Our offices

We have two offices here, in Wrocław: on Dubois 41 Street and on Śrubowa 1 Street. Together they form a great office infrastructure for more than 1000 employees!

Our center at a glance

>1200

employees

158

transitions

>90%

3M Partners and Clients Satisfaction Rate

>99%

service target

1st

certified GSC in ISO 9001:2015

57

countries supported

12

languages in service

Our services

We provide the highest quality services, optimize processes with regard to clients’ needs and contribute to their business at the biggest possible level. From IT solutions and deployment of new systems through Master Data management and business-wise analyses, to Marketing Support and payments, invoices and vendors management. And this is just the beginning of our Service Portfolio. Our work is reinforced by the strong customer-centric mindset of our teams around the world, who leverage the combined experience of their diverse backgrounds to connect and innovate with all who work with 3M.  The 3M GSC Poland community is a group of talented, diligent and creative people – together we create a diverse and integrated work environment, allowing for mutual learning and inspiration. In our diversity lies our strength, which leads to Innovation and excellent customer service.​​​​​​​​​​​​​​ You can be part of it all! We have divided our Service Portfolio into 8 streams that specialize in 10 broad segments of business services. This guarantees us perfect conditions to develop skillset within and outside the framework of their areas of expertise.

Record to Report

We make sure the payments are allocated on time and inventory is valued perfectly.

Source to Pay

We control the flow of invoices processing and vendor databases, as well as support cients in eCommerce area.

Customer Operations

We specialize in marketing operations, sales operations, digital marketing, and customer service.

ITS

​​​​​​​We simplify processes of making business decisions by keeping, analyzing and presenting data of highest quality.

EES

We provide support, enhancements and new solutions for 3M units. We deploy, optimize and support business applications of 3M ecosystem.

Hire to Retire

We focus on employees’ well-being and sense of development, as well as on performing HR analyses.

Intercompany

We manage customer’s inquiries, monitor, analyze and resolve quality issues in cooperation with 3M GSC Costa Rica and 3M GSC Philippines.

Master Data Management

We collect and make a use out of Master Data to bring greater efficiency for clients and all GSC departments.

Design Operations

We coordinate and execute processes of packaging graphics or labeling in compliance with 3M guidelines, customer and legal requirements

TAX

We make sure there are no tax errors on processed invoices and that all transactions are compliant with VAT regulations.